Desk Based Acquisition Advisor

O2 Telefonica


It matters to us that Team O2 is as diverse as the communities we serve. 

We welcome and encourage people from all backgrounds to apply. ? 

Whoever you are, O2 has a place for you. 

Come join us.



Job Title: Desk-Based Acquisition Advisor

Reporting to: Sales Acquisition Manager – Small Business

Department: Sales SMB

Location: Preston Brook

Closing date: 08/08/2022


As a Desk Based Acquisition Advisor, your main responsibility is to convert generated leads. These are from campaigns, online enquiries and webchat as well as own and convert opportunity leads from our sales demand generation areas. You will sell all products within the current product portfolio including digital and new products and services as they are added.


About the team


Our Acquisition team is on a mission to become the most trusted provider of brilliant connectivity and digital experiences to our small and medium business customers in the UK, helping them run their businesses more efficiently and engage with their target audience in a more innovative and meaningful way than they’ve ever been able to do before.


Who we are


At Virgin Media O2 we’re going All In, to remove bias and barriers for our people and our candidates. We’re working hard to achieve bold ambitions, to help us better represent the diverse communities we serve across the UK. As an equal opportunities employer, we support and encourage you, to be your authentic self throughout your application journey.


Key responsibilities


  • Identify customer needs and promote relevant business solutions to improve revenue-generating opportunities; balancing the needs of the business with those of the customer to ensure the solution makes good business sense and improves the customer experience
  • Target achievement
  • You will use and maintain your prospect database for effective pipeline management and sales activity for relevant customers
  • Provide solutions and propositions for business customers that include mobile, fixed line, digital and IT solutions.
  • Manage multiple opportunities at the same time, and navigate through internal processes and sales governance to meet customer timescales and business expectations whilst maintaining a detailed understanding of products, policies, procedures and services


The must-haves


In order to be considered, you must have the following experience

  • Previous sales experience (ideally selling in a B2B environment)
  • Ability to engage customers and develop relationships with multiple stakeholders
  • Experience with being proactive & reactive to customer’s needs
  • Excellent communication skills
  • A self-motivator who is enthusiastic, professional and well organised
  • Excellent telephone manner and ability to write e-mails to the highest of standards.
  • Experience with communications and I.T. Industry (desirable)


What’s in it for you?


We know that benefits mean so much more than the ‘stuff’ we can give you, so we offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.

All work and no play just isn’t our style! We’re already planning our future ways of working, for when life becomes a little more normal again. We’re constantly evolving our approach to enable you to find a great work-life balance.


Next steps


If we feel like a place where you can belong, we’d love to learn more about you. When you apply, you’ll be asked about any adjustments you might need to support the recruitment process. Let us know, and we’ll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.



We’ll be sending you emails about the status of your application. To make sure you receive these, please add and to your Safe Senders list.


We’re looking to pay a great compensation package (depending on experience) for this position. We also offer plenty of extras to sweeten the deal, which could include things like bonuses, life assurance cover, health care and lots of flexible benefits.  


Also, every employee has their personal development supported with a LinkedIn learning account; plus other role specific learning available through our award-winning digital learning platform – O2 Campus.


We also believe a great work-life balance is important, so we’re open to considering part-time and flexible approaches to working. Like to know more, feel free to raise it.  


Join us and we’ll encourage you to be bold every day. So take a deep breath, your career is about to go to exciting new places. 


If you have any questions around the role then please email who will be happy to help. 

To apply for this job please visit